99win's Privacy Policy – Your data is safe with us

1Introduction & Scope

99win (https://99win-khelo.com) is a trusted online gaming platform for users in Bangladesh. This Privacy Policy applies to our website, mobile application, and all digital services we provide.

We believe privacy is a fundamental right. That's why every piece of information at 99win — from the moment you create your account to every transaction you make — is stored with the highest level of security. Reading this Privacy Policy will tell you exactly what data we collect and why.

This policy is available in both English and Bengali. In the event of any conflict, the English version shall prevail. A Bengali translation will always be available for the convenience of our Bangladeshi members.

2What information we collect

99win collects two types of information — what you provide directly and what is gathered automatically while you use the site.

Information you provide directly:

• Name and date of birth (collected at account registration)
• Mobile number and email address
• Address and district
• National ID or passport number (for KYC verification)
• Payment information (mobile banking number)
• Messages and complaints submitted to support

Information collected automatically:

• IP Address & Device Information
• Browser type and operating system
• A log of which pages you visited on the site and how long you spent on them
• Gaming history and betting records
• Transaction date and time

3How Your Information Is Used

99win uses your information only for the following purposes:

We never share your information with advertising networks or send you marketing messages without your consent. You can opt out of SMS or email marketing at any time.

4Who your data is shared with

99win never sells your personal data. However, it may be shared with trusted third parties in limited circumstances:

• Payment Providers: Mobile Pay, Nagad, Rocket — only the information necessary to process your transaction.
• Identity Verification Services: Licensed institution for KYC processing.
• Security Partners: Companies that assist in detecting and preventing fraud.
• Legal Authorities: To government authorities when required by court order or legal obligation.

In the event of a business merger or acquisition, your information may be transferred to the new owner. You will be notified in advance and given the option to close your account.

5Data Security Measures

To keep your data safe, 99win has put multiple layers of security measures in place:

• TLS 1.3 encryption: All site traffic is encrypted.
• AES-256 Database Encryption: All stored data is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Quarterly audits conducted by third-party experts.
• Firewall & DDoS Protection: Server-level attack prevention.
• Staff Training: Only authorized personnel may access specific data.

6Cookie Policy

99win's website uses three types of cookies:

• Essential cookies: Essential for the proper functioning of the site — including login sessions and security tokens. These cannot be disabled.
• Performance cookies: Helps identify where the site is running slowly. Used to improve the user experience.
• Preference cookies: Remembers your language, theme, and other preferences. Only active with your consent.

A cookie consent notice is displayed on your first visit to the site. You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

7Your Rights

Under GDPR and international data protection laws, you have the following rights:

8Data Retention Period

We retain data only for as long as necessary:

• Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
• Transaction records: 7 years (in accordance with financial regulatory requirements).
• KYC Documents: 5 years after account closure.
• Support messages: 2 years after the issue is resolved.
• Log Files: 90 days.

After the retention period, data is securely deleted or anonymized.

9Child Protection Policy

99win strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

Age is verified at registration. If there is any doubt, additional identity documents may be requested. If we are informed that a minor has opened an account, it will be closed immediately and all associated data will be deleted.

10Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our Data Protection Officer:

If your issue cannot be resolved directly with us, you have the right to file a complaint with the relevant data protection authority. That said, we hope to resolve all concerns with you directly.

If this Privacy Policy is updated, a notice will be posted on the website and registered members will be notified by email or SMS. Continued use of the site after any changes constitutes acceptance of the updated policy.